Brandon Honda recently honored its top associates for 2018 in several categories that are aligned with its goals and valued personal strengths and have transformed the culture at Brandon Honda to set it apart from other dealerships. General Manager Sam Raabe of Brandon Honda announced the annual award winners at the dealership recently.
“New Car Salesperson of the Year” and “Used Car Salesperson of the Year” were awarded to Chris Irvin who outsold new and used cars beyond all others. He comes to work every day expecting every customer to buy a vehicle—and they do!
“Internet Salesperson of the Year” went to Chris Weiss who sold 172 units. He set 399 appointments and showed vehicles to 348 of those, or 87 percent.
“Executive Manager of the Year” was awarded for the second year to Tim Jamil for excelling in new and used car deals taking a personal interest in every customer and helping colleagues hone their skills, maximize their time and learn how to best serve customers’ differing needs.
“Top Customer Service Experience (CSE) of the Year” went to Taje Blake, who scored an outstanding 94.4% CSE on 111 customer surveys. He focuses on exceeding every customer’s expectations and confirms they are 100% satisfied with their service experience before they leave the dealership.
“Rookie Salesperson of the Year” went to Nik Truong. He had been on board just 17 months and had no previous auto sales experience. He quickly learned the business and brought a great attitude and tons of ambition to the table, and in no time he began to excel and develop a loyal customer following.
“Top CSI Salesperson of the Year” went to Mohamed Duhayat. “Mo D” had a near-perfect Customer Service Index rating of 99% from 56 customer surveys and achieved the third highest spot in total floor sales with gross revenue of $338,000.
“Sales Administrator of the Year” went to Carol Manning for the second consecutive year. She has 12 years of experience and is an energetic, multi-talented associate who sets the standard for efficiency, quality and accuracy in everything she does.
“Assistant Service Manager (ASM) of the Year” was awarded to Jennifer Chasse for achieving outstanding service and exhibiting leadership that dependably results in operations consistency and volume.
“Parts Employee of the Year” was Anthony Bongiorno, based on $1.9 million in total sales. He regularly goes way beyond the line of duty to be sure all his customers’ needs are being addressed.
“Technician of the Year” was awarded to Joel Bjornstad for the third consecutive year. He’s an 18-year Honda veteran with deep brand servicing knowledge and experience. He comes to work every day with a purpose, and it shows in a long list of satisfied customers.
“Express Technician of the Year” was awarded to Ruben Ojeda. He put in 997 hours and consistently had the highest quality of work, along with the highest sales volume in his group.
“Detailer of the Year” was awarded to Jebediah Ryan for the second consecutive year for billing 300 hours. He puts forth extraordinary effort and usually gets things done before he is even asked. He’s quiet and thorough, ensuring every customer’s vehicle receives extra attentive care.
“Service Administrator of the Year” went to Glenda DeValle, a team player who’s dependable and always willing to help others. She presents a friendly face to customers and handles tasks with poise and efficiency.
“Fixed Operations Manager of the Year” was awarded to Eric Lewis, who is simply amazing as both Brandon Honda’s and Sun Toyota’s Fixed Operations Director, responsible for service, parts, and collision operations.
“Financial Services Manager of the Year” was awarded to Chris Shotwell for delivering 4,623 units since he began the job in 2013. Chris will do anything for anyone, even if it doesn’t even pertain to his job. He’s honest, trustworthy and reliable and by far the best all-around team player at Brandon Honda.
“Most Inspirational Employee of the Year” was awarded to Justin Jarrell for the second consecutive year. He helps mentor and coach new sales associates in every aspect of their jobs and lives to help them succeed personally and professionally.
“Most Improved Employee of the Year” went to Jerry Meany, our Assistant Used Car Director for taking on a big new role with a lot of moving parts and being willing to do whatever it takes to learn and grow.
“Employee with the Best Attitude” went to Mark Landry in service. He’s always got a smile and has built amazing rapport with colleagues throughout the dealership and customers. He’s our “go to” guy for help, and he always delivers. He exudes professional poise and exceeds goals.
“Outstanding Employee of the Year” was awarded to Luis Anglero in building maintenance. “Ricky” had an engineering background and no auto industry experience. But, he jumped in with open arms and an open heart and quickly excelled on the job. He also sports big smiles, works well with everyone, finds ways to say “Yes,” and takes personal pride in his work, keeping safety and others’ best interests in mind.
“Outstanding Manager of the Year” went to Service Manager Rachel Christie. She came up through the ranks and has excelled in every position. She’s a leader who is resilient, has empathy toward others, and has an insatiable need to learn and grow. She has refocused her department on achieving standout success and leads her team by example.
“We congratulate our standout employees for yet another year of excellence and appreciate all their hard work serving their customers and one another,” said Sam Raabe, General Manager of Brandon Honda. “It’s hard to stand out and earn these recognitions here, as everyone is competitive and strives to be the best they can be every day.”
The hallmark of a Morgan Auto Group www.morganautogroup.com dealership is its keen focus on impeccable customer service and engagement. Brandon Honda has the area’s largest inventory of new Honda automobiles and is located at 9209 E. Adamo Drive in Tampa, FL 33619. It is open seven days a week from 9 a.m. to 9 p.m. Monday through Friday, 9 a.m. to 8 p.m. on Saturdays and Sundays from 10 a.m. to 6 p.m. and features a gourmet café for customer convenience. For more information, call 813-664-1234 or visit www.BrandonHonda.com.