I’m excited to be featured in “The Principal’s Office” article in the December 2014 issue of Dealer Solutions magazine. Editor Michael Oquendo and I sat down and discussed how I make the best use of my time every day to achieve greater productivity. Rather than letting little distractions hijack my day, I’ve learned how to prioritize a short list of the most important things I need to accomplish every day to keep us moving forward—and then exercise willpower to resist the inevitable distractions that can waste valuable time and take me off track. The customer is at the heart of...