Every business talks endlessly about its great customer service, but it isn’t always a reality in practice. Oftentimes, operating processes, unrealistic goals and expectations, or inadequate training can get in the way of a great customer experience.
Like all business management issues, great customer service starts at the top of the org chart. An ivory tower, hands-off leader who throws new employees into the sales fray without any training will fail in the marketplace. Unless he or she lives, breathes, teaches, and coaches employees every day about what great customer service means and how to achieve it, employees may flounder.
I’ve been keenly focused on great customer service ever since I started in the car business. I’ve studied and mastered winning strategies of great leaders throughout history and crafted an innovative, customer satisfaction-driven business model that is changing the industry. My “secret sauce?” First addressing employee satisfaction, knowing that happy employees will, in turn, do the same for their customers.
I deliver my own customized mentoring and coaching programs to help employees discover new avenues to personal and professional success. I bond with employees and share relatable life experiences and self-help resources to educate, motivate and excite them to achieve great things throughout every aspect of their lives. I know I’m making a difference when I see smiles, laughter, teamwork, and exuberance that inevitably results in goals attainment and standout performance. I joyfully applaud employees’ breakthroughs, newfound self-confidence, ability to overcome roadblocks, eagerness to help others, and thirst for success!
How can you know which automotive dealers are really providing great customer service? It’s easy! For starters, check out the dealership’s customer reviews and ratings online. All great businesses want their customers’ experiences shouted from the rooftops and a good place to find unbiased, reliable dealer ratings is at www.DealerRater.com.
Brandon Honda won DealerRater’s 2019 Customer Satisfaction award. It has 7,741 lifetime reviews and a 98% satisfaction rating with 4.9 stars.
Not to be outdone, Sun Toyota won DealerRater’s Toyota Florida Dealer of the Year for both 2018 and 2019. It has 4,566 online reviews, a 99% satisfaction rating, and 4.9 stars.
Want more proof? When you’re looking for a great customer experience in any business, go there and stroll around. Take note of their upper managers and their level of employee engagement. Are employees alive and busy? Are managers present and engaged? Note how happy employees look.
Let me prove to you that Brandon Honda and Sun Toyota are tuned in to our customers! Both dealerships are open seven days a week for your convenience. Brandon Honda is located at 9209 E. Adamo Drive in Tampa, FL 33619, one mile west of I-75. Showroom hours are Mon. – Fri., 9-9; Sat., 9-8; and Sun., 10-6. Service/Parts hours are Mon. – Fri., 7-8; Sat., 7-5; and Sun., 7-3. For more information, call 813-664-1234 or visit www.BrandonHonda.com.
Sun Toyota is located at 3001 US Highway 19 just south of SR 54 in Holiday, FL 34691. Showroom hours are Mon. – Fri., 8:30 – 9 pm; Sat., 8:30 – 8:00; and Sun., 10 – 6. Service/parts hours are Mon. – Fri., 7 – 7; Sat., 7 – 5; and Sun., 7 to 3. For more information, call 727-310-3070 or visit www.suntoyota.com.
Let’s do lunch! Both dealerships offer an onsite, gourmet café serving up fresh, hot food daily for breakfast, lunch, dinner, and snacks for customers’ and employees’ enjoyment and convenience. Our Culinary Institute of America-trained Head Chef manages our cafés. Stop by and let us demonstrate a higher level of customer service that will forever raise your bar on car buying!