I’m pleased to announce that I’ve promoted Eric Lewis to Fixed Operations Director at both Brandon Honda and Sun Toyota. Eric was formerly our Service Manager at Brandon Honda and I brought him over to Sun Toyota as my Service Director in February 2016 when Morgan Auto Group first acquired Sun Toyota.
Eric will now divide his time between Brandon Honda and Sun Toyota, with full responsibility for service, parts, and collision operations at both stores. He plans to bring new focus to improving the service customer experience to strengthen loyalty and retention and plans to boost service department employee satisfaction and morale.
Eric’s promotion created other opportunities at both dealerships for additional service promotions. At Brandon Honda, Rachel Christie has been promoted to Service Manager reporting to Service Director Neil Cann; and Ramon Viray has been elevated to the position of Parts Director.
At Sun Toyota, John Lafemina has been promoted to Service Manager reporting to Service Director John Mendonca.
I view our fixed operations leadership teams as the key to building customer loyalty and retention as we continue to expand our regional market share. These promotions are well deserved and will ensure that we continue to stay laser focused on delivering the service experience our guests expect and deserve.
Join me in congratulating Eric Lewis, John Lafemina, Rachel Christie, and Ramon Viray! I’m absolutely confident that this superb service team will deliver great results for both stores!